Gogogu -> Help Center

∷ Once the order is successful, that mean client has agreed to the following policy ∷
With the principle of supremacy of customers, we will try our best to make the dress that shipped to you caters to your request.

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made to order, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
* Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
* Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
* Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
* Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Login to My Orders to proceed.

Return Policy

* GOGOGU only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by GOGOGU. 
* All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
* We cannot accept returns for confirmed customer sized or customer self designed dress.
* We cannot accept returns on items that have been worn or damaged by improper cleaning method.
* Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
* You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.
* Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee. GOGOGU reserves the right to issue an approximately 50% restocking fee. If you want to cancel the order, then you have to contact us within 24 hours, Otherwise 15% fees in charge should be required. For orders cancelled beyond 48 hours but within 7 days, a 50% restocking fee will apply.

Exchange Policy

* GOGOGU only accepts exchange for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by GOGOGU.
* We cannot accept exchange for confirmed customer sized or customer self designed dress.
* We cannot accept exchange on items that have been worn or damaged by improper cleaning method.
* Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited or exchanged. You should contact us within 2 business days( from the date that the item is received) if you want to exchange the item.
* Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only exchange after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee. GOGOGU has the final right to explain every term on our website.

Gogogu has the final right to explain every term on our website.